Support

Effective Date: July 8, 2026

Pawyz support helps Shopify merchants install, configure, verify, and understand Pawyz.

For support, contact:

support@pawyz.com

What Pawyz Support Covers

Pawyz support can help with:

Installing the Shopify app
Adding Pawyz in Shopify Theme Editor
Configuring Product Page, Cart Page, and compatible Cart Drawer guidance
Understanding Standard and Micro display density
Verifying storefront placement
Understanding Guidance Views and Learn Why Opens
Understanding what data Pawyz collects and does not collect
Privacy or deletion requests

What Pawyz Support Does Not Cover

Pawyz support does not provide:

Financial advice
Credit advice
Legal advice
Tax advice
Custom checkout modifications
Payment provider account setup
Financing provider approval or terms support
Advice on which payment method a shopper should use

Reporting An Issue

When contacting support, please include:

Store name
Shopify shop domain
Page where Pawyz appears or should appear
Screenshot if possible
Browser and device if relevant
Description of what you expected
Description of what happened
Approximate time the issue occurred

For analytics or storefront activity issues, please also include:

Whether Product Page, Cart Page, or Cart Drawer placement is being tested
Whether Pawyz is visible on the storefront
Whether Learn Why was opened

Privacy Requests

Privacy requests may be sent to:

support@pawyz.com

Please include the shop domain and the type of request.